Could 2019 be the year AI and automation become mainstream?

Artificial intelligence (AI) gained a lot of ground this year as the emerging technology was implemented in products, websites and apps. Amazon Alexa and Google Home also found their way into more homes exposing consumers to AI and it is beginning to look like what was once deemed a future technology is now beginning to creep into our daily lives.

At the same time, automation also gained a lot of attention as businesses found new ways to automate tasks to help improve productivity as well as employee well-being. TechRadar Pro spoke with NICE’s VP EMEA of Robotic Automation and AI, Sharon Einstein to find out what next year and the future has in store for AI and automation.